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 What
is "broadband"?
Where is the Technical Support section?
What is a telephone adapter?
What is VoIP?
Can I use my VoIP phone to call 911?
What equipment do I need?
How do I receive the necessary equipment?
How long does it take to process my order?
Is the GREAT LINK equipment difficult to setup?
How will I be billed?
Is there a term commitment?
What additional fees apply if any (i.e. taxes,
surcharges, etc.)?
How long does it take for my adapter to initialize?
What should I do if I don't hear a dial tone?
How do I contact customer service?
Is there any difference between using a DSL
connection and a Cable connection?
Do I dial 1+ area code for all my calls?
Can I pick my telephone number?
Can I transfer my current telephone number?
Can I transfer my existing 800 number?
Can someone place a collect call to my phone
number?
How do I make international calls?
Can I take my service with me when I travel?
Do I need a static IP address?
Can I use a dial up connection?
Can I use my current adapter or SIP phone?
Is there a way to connect all of the phones
in my house?
Will my equipment work during a power outage?
Do I need to purchase another phone to be able
to use this service?
What is a MAC address and where can I find it?
What is the difference between using DSL and
Cable with GREAT LINK TELECOM adapter?
Is there any software to download?
Can I use my existing network equipment?
Can I use my existing DSL or Cable modem?
Will the service interfere with my computer
connection?
What is "broadband"?
A broadband
Internet connection is a cable modem, DSL, T1,
T3, LAN, WAN, or any other high-speed, "always
on" connection. If you have a modem in
your computer that needs to dial an access number
to connect to the Internet, then you do not
have a broadband connection.
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Where is the Technical Support section?
You
can access GREAT LINK TELECOM Technical Support
here.
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What is a telephone adapter?
A telephone
adapter is a device about the same size as an
answering machine that allows you to connect
your phone to your broadband Internet connection.
You must have the our recommended telephone
adapter to use Great Link VoIP. A telephone
adapter is available for purchase when you sign
up for the service.
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What is VoIP?
VoIP
stands for Voice over Internet Protocol. It
is a better and cheaper way to make and receive
phone calls using your broadband Internet connection.
There are also a host of other great features
like voicemail and call forwarding.
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Can I use my VoIP phone to call 911?
Great
Link broadband phone service does not currently
support emergency calling (911/E911).
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What equipment do I need?
You'll
need a high-speed Internet connection, such
as Digital Subscriber Line (DSL) or Cable Modem,
and a standard analog telephone. Once you order
your service, we'll send you a specialized telephone
adapter.
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How do I receive the necessary equipment?
Once
you sign up online, we'll send it to you immediately.
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How long does it take to process my order?
Your
adapter box will be shipped within 48 hours
from receipt of your order. Once received you'll
be able to start calling immediately.
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Is the Great Link Telecom adapter difficult
to set up?
No!
It is truly plug and play! Simply plug the Great
Link adapter into your cable or DSL modem. Then
plug in any regular telephone and computer and
power up! The Great Link adapter comes pre-configured
for you and doesn't require any setup. Pick
up the phone and start dialing!
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How will I be billed?
Your
billing records will be available online for
your review. However, actual monthly charges
will be applied to your credit card automatically
or to other billing option you have selected
when signed your service.
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Is there a term commitment?
No.
You may terminate your service at any time.
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What additional fees apply if any (i.e. taxes,
surcharges, etc.)?
All
taxes & or commissions are included in your
rate plans except where it is mentioned. sales
tax will be applied where ever it is applicable.
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How long does it take for my adapter to initialize?
Once
all your necessary connections have been made
the box should be ready in three minutes.
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What should I do if I don't hear a dial tone?
1.
Check the connections to the adapter box. The
adapter should have a red power light and a
green link light after startup. If there is
no red light, check the power. If there is no
green light, check the Ethernet connection.
2. If that does not work, try unplugging your
router and the adapter box, wait 30 seconds,
then reconnect power to your router and then
the adapter box.
3. If you still don't hear the dial tone, contact
technical support
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How do I contact customer service?
Great
Link Telecom Customer Service can be reached
via email at techsupport@greatlinktelecom.com
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Is there any difference between using a DSL
connection and a Cable connection?
No.
Both services provide enough bandwidth to support
Great Link Telecom VoIP.
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Do I dial 1+ area code for all my calls?
Yes.
All calls must be dialed using 11 digits (1
+ AREA CODE + 000-0000).
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Can I pick my telephone number?
Right
now We don’t have this option available
but may available soon in future.
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Can I transfer my current phone number?
Not
at this time. Line Number Portability will become
available when Great Link and its support providers
complete an automated interface to do so quickly
and easily.
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Can I transfer my existing 800 number?
No.
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Can someone place a collect call to my phone
number?
No.
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How do I make international calls?
Dial
011 + COUNTRY CODE + PHONE NUMBER.
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Can I take my service with me when I travel?
Yes.
As long as you have access to a broadband connection,
your telephone adapter will function properly.
NOTE: Some private networks may prevent access
due to firewall limitations.
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Do I need a static IP address?
No.
The adapter supports a dynamic IP address environment.
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Can I use a dial up connection?
Yes,
But there isn't enough bandwidth to provide
all the necessary features and functionality
of your service still it can be used using our
recommended equipment.
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Can I use my current adapter or SIP phone?
No.
Great Link Telecom provides you with equipment
specially configured for your service.
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Is there a way to connect all of the phones
in my house?
Not
at this time. Many customers use cordless phone
sets with a single base station for multiple
handsets. The base station would be attached
to the telephone adapter.
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Will my equipment work during a power outage?
No.
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Do I need to purchase another phone to be
able to use this service?
No,
just plug in your provided equipment phone to
Internet service and start dialing.
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What is a MAC address and where can I find
it?
A MAC
address acts like a serial number; every device
connected to a network must have a MAC address.
It can be found on a label on the bottom of
your telephone or adapter.
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What is the difference between using DSL
and Cable with the Great Link phone?
DSL
uses a username and password in the DSL modem
to authenticate you onto the Internet. This
is the most recommended setup and makes connecting
the Great Link phone a truly Plug and Play experience!
Cable sometimes uses the MAC address of your
PC or router to authenticate you onto the Internet.
You may need to contact the Cable customer service
to register the MAC address of your Great Link
phone.
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Is there any software to download?
No.
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Can I use my existing network equipment?
Yes.
Plug the WAN port of the Great Link adapter
into your DSL or Cable modem and plug your existing
network equipment into the LAN port of the Great
link adapter.
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Can I use my existing DSL or Cable modem?
Yes.
You must connect to your DSL or Cable modem
using the provided Ethernet cable. You can even
use modems with integrated routers. USB modems
are not supported.
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Will the service interfere with my computer
connection?
Since
your voice is being converted to data and sharing
the same broadband connection, you can surf
the web while talking on the phone! Audio compression
minimizes the data used for phone calls and
maximizes the bandwidth available for your computer.
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